Privacy Policy – Fairgrade LLC

Privacy Policy

This policy governs how Fairgrade LLC collects and uses data.

Last Updated: 22 May 2026

Welcome to Fairgrade LLC ("Fairgrade," "we," "us," or "our"). Fairgrade LLC is an educational technology company committed to protecting the privacy and security of all individuals who interact with our platform, products, and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our applications, or otherwise engage with our educational tools and services. Please read this policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with the terms of this Privacy Policy, please discontinue use of our services immediately. This policy applies to all users of Fairgrade LLC's services, including students, educators, parents, guardians, and institutional administrators located in the United States.

1. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings set forth below. These definitions are intended to provide clarity and ensure consistent interpretation throughout this document.

"Personal Information" means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to a specific individual or household. This includes, but is not limited to, names, email addresses, IP addresses, account credentials, and usage data.

"Student Data" means any personal information that is directly related to an identifiable student, including educational records, performance data, assessment results, and any other information collected in the context of providing educational services.

"User" means any individual who accesses, registers for, or otherwise uses Fairgrade LLC's website, platform, or services, including students, educators, parents, guardians, and institutional administrators.

"Services" means all products, platforms, applications, tools, content, and related services offered by Fairgrade LLC, whether accessed online, via mobile application, or through any other means.

"Third Party" means any individual, company, or entity that is not Fairgrade LLC or a direct user of our services, including service providers, analytics partners, and payment processors.

"Cookies" means small text files placed on a user's device by a website or application for the purpose of storing preferences, session information, or tracking data.

"De-identified Data" means information that has been processed in such a manner that it can no longer be reasonably associated with or used to identify a specific individual.

"Consent" means a freely given, specific, informed, and unambiguous indication of a user's agreement to the processing of their personal information for a stated purpose.

"Minor" means any individual under the age of 18, and in certain contexts, any individual under the age of 13 as defined under applicable federal law.

2. Data Collection

Fairgrade LLC collects personal information in a variety of ways and from multiple sources in order to provide, maintain, and improve our educational technology services. We are committed to collecting only the information that is necessary and relevant to the purposes described in this Privacy Policy. The categories of information we collect are described in detail below.

2.1 Information You Provide Directly

When you create an account, register for our services, or communicate with us, you may voluntarily provide us with personal information, including:

• Full name and contact information, including email address and phone number
• Account login credentials, such as username and password
• Institutional affiliation, such as school name, district, or organization
• Role designation, such as student, teacher, administrator, or parent/guardian
• Billing and payment information, where applicable, processed through secure third-party payment processors
• Communications you send to us, including support requests, feedback, and survey responses
• Profile information and preferences you choose to add to your account

2.2 Student Data

As an educational technology provider, Fairgrade LLC may collect and process student data on behalf of educational institutions. This may include assignment submissions, assessment scores, grading records, learning progress data, and other academic performance information. We treat student data with the highest level of care and handle it in accordance with applicable federal laws governing student privacy, including the Family Educational Rights and Privacy Act (FERPA) and, where applicable, the Children's Online Privacy Protection Act (COPPA). We do not sell student data or use it for targeted advertising purposes.

2.3 Information Collected Automatically

When you access or use our services, we may automatically collect certain technical and usage information, including:

• IP address and approximate geographic location derived from IP address
• Browser type, version, and operating system
• Device identifiers and device type
• Pages visited, features used, and time spent on the platform
• Referring URLs and clickstream data
• Log files and error reports

2.4 Cookies and Tracking Technologies

Fairgrade LLC uses cookies and similar tracking technologies to enhance user experience, maintain session integrity, and analyze platform usage. You may configure your browser settings to refuse cookies; however, doing so may affect the functionality of certain features of our services. We do not use tracking technologies to build advertising profiles of students.

2.5 Information from Third Parties

We may receive information about you from third-party sources, such as educational institutions that deploy our services, single sign-on (SSO) providers, or integration partners. Any information received from third parties is handled in accordance with this Privacy Policy and applicable law.

3. Usage and Purpose

Fairgrade LLC uses the personal information we collect for specific, legitimate purposes related to the delivery and improvement of our educational technology services. We do not use personal information in ways that are incompatible with the purposes described below.

3.1 Providing and Operating Our Services

The primary purpose for which we use your personal information is to deliver the services you or your institution have requested. This includes creating and managing user accounts, processing assignments and assessments, generating performance reports, and facilitating communication between educators, students, and administrators within the platform.

3.2 Improving and Developing Our Platform

We use aggregated and de-identified usage data to analyze how our platform is used, identify areas for improvement, develop new features, and enhance the overall user experience. This analysis helps us ensure that our tools remain effective and relevant for educational purposes.

3.3 Communications and Support

We may use your contact information to send you service-related communications, including account notifications, security alerts, technical updates, and responses to support inquiries. With your consent, we may also send you informational newsletters or product updates. You may opt out of non-essential communications at any time by following the unsubscribe instructions included in our emails or by contacting us directly.

3.4 Legal Compliance and Safety

We may use and disclose personal information as necessary to comply with applicable federal and state laws, respond to lawful requests from government authorities, enforce our Terms of Service, protect the rights and safety of our users and the public, and prevent fraud or other unlawful activity.

3.5 Prohibited Uses

Fairgrade LLC expressly prohibits the following uses of personal information, particularly student data:

• Selling personal information to third parties for commercial gain
• Using student data for targeted or behavioral advertising
• Building individual profiles of students for non-educational purposes
• Sharing personal information with unauthorized third parties without user consent

4. User Privacy Rights

Fairgrade LLC respects the privacy rights of all users and is committed to honoring those rights in accordance with applicable federal and state law. Depending on your state of residence and your role as a user, you may have certain rights with respect to your personal information. We describe those rights below and explain how you may exercise them.

4.1 Right to Access

You have the right to request access to the personal information we hold about you. Upon a verified request, we will provide you with a copy of the personal information we have collected, the categories of sources from which it was collected, and the purposes for which it is used. We will respond to access requests within a reasonable timeframe and in accordance with applicable law.

4.2 Right to Correction

If you believe that any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update that information. You may update certain account information directly through your account settings, or you may contact us at the email address provided in the Contact Information section of this policy.

4.3 Right to Deletion

Subject to certain legal exceptions, you have the right to request that we delete the personal information we have collected about you. We may retain certain information as required by law, for legitimate business purposes such as fraud prevention, or to fulfill contractual obligations to educational institutions. Where deletion is not possible in full, we will inform you of the reason and take steps to de-identify or restrict the use of the relevant data.

4.4 Rights Under FERPA

For users whose information constitutes educational records under the Family Educational Rights and Privacy Act (FERPA), additional rights apply. Eligible students and parents or guardians of minor students have the right to inspect and review educational records, request amendments to records they believe are inaccurate or misleading, and consent to the disclosure of personally identifiable information from educational records, except to the extent that FERPA authorizes disclosure without consent. Fairgrade LLC acts as a service provider to educational institutions and processes student records in accordance with the institution's obligations under FERPA.

4.5 Rights Under COPPA

Fairgrade LLC complies with the Children's Online Privacy Protection Act (COPPA) with respect to users under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent or without the authorization of an educational institution acting in loco parentis as permitted under applicable law. Parents and guardians have the right to review personal information collected from their child, request its deletion, and refuse further collection or use of their child's information. If you believe we have inadvertently collected information from a child under 13 without appropriate authorization, please contact us immediately at info@fairgrade.com.

4.6 State-Specific Privacy Rights

Certain states have enacted their own consumer privacy laws that may grant additional rights to residents of those states. For example, residents of California may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know, the right to delete, the right to correct, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising privacy rights. Residents of other states with applicable privacy legislation may have similar rights. Fairgrade LLC will honor such rights to the extent required by applicable state law. To submit a state-specific privacy request, please contact us at info@fairgrade.com.

4.7 Right to Opt Out of Non-Essential Communications

You have the right to opt out of receiving marketing or promotional communications from Fairgrade LLC at any time. You may exercise this right by clicking the "unsubscribe" link in any marketing email we send, or by contacting us directly. Please note that opting out of marketing communications will not affect your receipt of service-related or transactional communications necessary for the operation of your account.

4.8 How to Exercise Your Rights

To exercise any of the rights described in this section, please submit a written request to info@fairgrade.com. We may need to verify your identity before processing your request to protect the security of your personal information. We will respond to all verified requests within the timeframe required by applicable law and will not discriminate against you for exercising your privacy rights.

5. Data Security

Fairgrade LLC implements reasonable and appropriate technical, administrative, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and employee training on data privacy and security practices. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify affected users and relevant authorities as required by applicable federal and state law.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Student data is retained in accordance with the data retention policies of the educational institutions we serve and is deleted or returned upon termination of our service agreement with those institutions, unless otherwise required by law. When personal information is no longer needed, we take reasonable steps to securely delete or de-identify it.

7. Third-Party Disclosure and Service Providers

Fairgrade LLC does not sell personal information to third parties. We may share personal information with trusted third-party service providers who assist us in operating our platform and delivering our services, such as cloud hosting providers, payment processors, and analytics tools. All third-party service providers are contractually required to handle personal information in a manner consistent with this Privacy Policy and applicable law, and are prohibited from using personal information for any purpose other than providing services to Fairgrade LLC. We may also disclose personal information when required by law, court order, or lawful government request.

8. Changes to This Privacy Policy

Fairgrade LLC reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify users by posting the updated policy on our website and updating the "Last Updated" date at the top of this document. Where required by applicable law, we will provide additional notice, such as an email notification. Your continued use of our services following the posting of changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Fairgrade LLC handles your personal information, we encourage you to reach out to us directly. We are committed to addressing your inquiries promptly and transparently. Our designated privacy contact can be reached through the following:

Company Name: Fairgrade LLC
Email Address: info@fairgrade.com
Jurisdiction: United States

When contacting us regarding a privacy matter, please include your full name, the email address associated with your account (if applicable), a description of your request or concern, and any relevant details that will help us respond efficiently. We will acknowledge receipt of your inquiry and respond within a reasonable timeframe, and no later than the period required by applicable law. If you are a parent or guardian seeking information about your child's data, please identify yourself as such in your communication so we may direct your inquiry appropriately. We are dedicated to resolving all privacy-related concerns in a fair, transparent, and timely manner.

Your privacy is our priority.